Buying Bitcoin in Taiwan has become increasingly accessible, especially with local cryptocurrency exchanges offering seamless onboarding, NT dollar support, and user-friendly interfaces. This comprehensive guide walks you through everything you need to know—from choosing the right platform to completing your first Bitcoin purchase—while focusing on two leading platforms: MaiCoin and MAX Exchange.
Whether you're new to digital assets or expanding your investment portfolio, this article ensures you make informed decisions with confidence.
What Is MaiCoin?
MaiCoin is a Taiwan-based cryptocurrency exchange founded in 2014. As a homegrown fintech startup, it has evolved into a trusted name in the local crypto ecosystem. The MaiCoin Group operates three core services: MaiCoin, MAX Exchange, and MaiCapital.
For beginners, MaiCoin and MAX are the most relevant platforms for purchasing cryptocurrencies using New Taiwan Dollars (NTD). While both allow users to buy Bitcoin, they serve slightly different purposes.
- MaiCoin functions like a simple currency exchange—ideal for straightforward purchases of Bitcoin and other major digital assets using NTD.
- MAX Exchange, on the other hand, operates as a full-fledged trading platform. It supports advanced features such as trading pairs (e.g., USDT/NTD, BTC/USDT), limit orders, and real-time market data, making it better suited for active traders.
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MaiCoin vs. MAX: Which One Should You Choose?
The choice between MaiCoin and MAX depends on your investment goals and experience level.
If you're looking to buy and hold Bitcoin with minimal complexity, MaiCoin offers a streamlined experience. Its interface is intuitive, perfect for first-time buyers who want to convert NTD into BTC quickly.
However, if you're interested in greater flexibility, such as trading multiple cryptocurrencies, accessing better exchange rates, or using advanced order types, MAX is the better option. Although both platforms have similar fee structures for deposits and withdrawals, MAX often provides more competitive pricing due to its deeper liquidity and exchange model.
Both platforms support identity verification, bank transfers, and fast processing times—making them reliable choices for Taiwanese investors.
Key Benefits of Using MaiCoin and MAX
Here’s why these platforms stand out for local users:
- ✅ Local Support & Physical Presence: Based in Taipei with an office near Zhongxiao Xinsheng Station, they offer customer service in Mandarin and even have a physical branch for in-person assistance.
- ✅ NTD Banking Integration: Link your Taiwanese bank account directly to deposit and withdraw funds easily.
- ✅ Convenience of 7-Eleven & Hi-Life: MaiCoin users can deposit cash at convenience stores like 7-Eleven and FamilyMart (Hi-Life), lowering the barrier for those without immediate bank transfer access.
- ✅ Regulated & Secure: Operating under strict compliance standards, both platforms require KYC (Know Your Customer) verification to ensure security and regulatory adherence.
These features make them ideal for beginners seeking a secure, localized entry point into the world of crypto.
How to Register on MAX Exchange
Follow this step-by-step process to create your account on MAX:
Step 1: Visit the MAX Website
Go to the official MAX website and sign up by entering your email address and creating a password. Avoid third-party referral links to ensure security.
Step 2: Verify Your Email
After registration, check your inbox for a confirmation email from MAX. Click the activation link within 10 minutes to verify your email address. This unlocks basic account functionality.
Step 3: Complete Level 1 Verification
To access core features like deposits, withdrawals, and trading, you must complete Level 1 identity verification, which includes:
3.1 Phone Number Binding
Enter your mobile number and confirm via SMS verification code. Note that all future financial actions will require SMS authentication, so use a number you can reliably access.
3.2 Personal Information
Fill in your legal name, date of birth, and address exactly as they appear on your ID. Accuracy is crucial—exchanges audit this data for compliance and potential insurance claims.
3.3 Document Upload
Submit clear photos of:
- Government-issued ID (front and back)
- Secondary ID (driver’s license or health insurance card)
- A selfie holding your ID and a handwritten note stating today’s date and “For MAX Verification”
Allow 2–3 business days for review. You’ll receive an email once approved.
Complete Level 2 Verification for NTD Deposits
To deposit Taiwanese dollars, complete Level 2 verification by linking your local bank account. This works similarly to a stock settlement account—only funds transferred from your verified account will be accepted by the platform.
Once linked, you can begin funding your wallet and buying crypto.
How to Deposit NTD on MAX
Depositing is free and straightforward:
- Go to Wallet > Deposit
- Select your linked bank account
- Transfer funds to the designated Far Eastern Bank account provided by MAX
- Wait up to 2 minutes—you’ll receive an SMS when the deposit reflects in your balance
No transaction fees apply for bank transfers.
How to Buy Bitcoin on MAX
Ready to purchase BTC? Here’s how:
- Navigate to Trade > Market
- Search for the BTC/NTD trading pair
Choose between:
- Market Order: Buy instantly at the current market price
- Limit Order: Set your desired price; the trade executes only when the market reaches it
For beginners, a market order ensures immediate execution without waiting.
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Withdrawing Funds from MAX
To cash out your profits:
- Sell your Bitcoin for NTD via the BTC/NTD market
- Go to Wallet > Withdraw
- Enter the amount (minimum $100 NTD)
- Confirm—the system deducts a $15 fee per withdrawal
Funds are sent to your verified bank account.
Processing Times:
- Withdrawals submitted before 11:00 AM on weekdays: Processed within 0–1 business days by 5:00 PM
- After 11:00 AM: 1–2 business days
- Weekend submissions: Processed starting next business day
Frequently Asked Questions (FAQ)
Q: Is it legal to buy Bitcoin in Taiwan?
A: Yes. Cryptocurrency ownership is legal in Taiwan. Exchanges operate under anti-money laundering (AML) regulations, requiring KYC verification.
Q: Can I use convenience stores to deposit on MAX?
A: Only MaiCoin supports 7-Eleven and FamilyMart deposits. MAX requires bank transfers only.
Q: Are there fees for buying Bitcoin?
A: Trading fees are typically low (around 0.1%). Bank deposits are free; withdrawals incur a $15 NTD fee.
Q: How secure are MaiCoin and MAX?
A: Both use cold storage, two-factor authentication (2FA), and regular audits to protect user assets.
Q: Can I trade altcoins on MAX?
A: Yes. MAX supports various trading pairs including ETH, USDT, LTC, and more against NTD or stablecoins.
Q: What happens if I lose access to my account?
A: Contact customer support immediately. Verified identity data helps recover accounts securely.
Customer Support Information
Need help? Reach out through these channels:
- Phone: (02) 2722-1314 (Mon–Fri, 10:00 AM – 6:00 PM)
- Live Chat: Available daily from 12:00 PM to 8:00 PM via the MaiCoin website or app
- In-Person Consultation: Located at No. 104, Section 1, Bade Road, Zhongzheng District, Taipei
Support is available in Mandarin and provides timely responses for urgent issues.
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Final Thoughts
Getting started with Bitcoin in Taiwan is easier than ever thanks to regulated platforms like MaiCoin and MAX. With simple registration, local banking integration, and responsive support, these exchanges offer a safe gateway into the world of digital finance.
While MaiCoin suits casual investors wanting simplicity, MAX provides enhanced tools for those seeking active trading capabilities. Regardless of your path, always prioritize security—enable 2FA, safeguard your recovery phrases, and verify all transactions carefully.
As blockchain technology continues to grow across Asia, now is an excellent time to begin your crypto journey—with clarity, control, and confidence.
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