Cryptocurrency trading platforms come and go, but only a few manage to maintain consistent performance, security, and user satisfaction. One such platform is XT.COM, a global exchange launched in 2018 and now operating out of Dubai with additional centers in Singapore and Europe. But is XT.COM trustworthy? Does it offer competitive trading conditions? And most importantly—is it safe?
In this comprehensive review, we’ll dive into real-world testing results covering trading performance, security infrastructure, fee structure, deposit/withdrawal options, and customer support. Whether you're a beginner or an experienced trader, this guide will help you make an informed decision.
What Is XT.COM?
XT.COM supports over 530 cryptocurrencies, offering solid liquidity and fast execution speeds. Both spot and futures market orders execute without slippage—a rare advantage in volatile markets. However, while trading efficiency stands out, other aspects like fees and regulatory transparency fall short.
The platform offers core services including:
- Spot trading
- Futures (perpetual & delivery)
- Copy trading (“Follow Trade”)
- Basic crypto earning products
Despite its range of offerings, XT.COM lacks advanced tools like charting features and comprehensive risk disclosures—critical for serious traders.
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Key Features at a Glance
| Feature | Details |
|---|---|
| Supported Cryptocurrencies | 530+ |
| Leverage (Futures) | Up to 125x |
| Spot Trading Slippage (BTC/USDT) | 0% (market & limit orders) |
| Futures Slippage (BTC/USDT) | 0% (market & limit orders) |
| Spot Trading Fee (Taker/Maker) | 0.2% / 0.2% |
| Futures Trading Fee (Taker/Maker) | 0.06% / 0.04% |
| KYC Requirement | Not required for trading; mandatory for P2P |
| TWD Deposit | Via third-party gateways or P2P |
| TWD Withdrawal | Only via P2P |
| Customer Support | 24/7 live chat (limited effectiveness) |
Pros and Cons of XT.COM
✅ Pros
- High liquidity with zero slippage
- Simple and intuitive interface
- No history of security breaches
- Multiple account security options (2FA, withdrawal whitelist, anti-phishing code)
❌ Cons
- High trading fees compared to competitors
- Poor customer service responsiveness
- No regulatory oversight or licensing information
- Incomplete proof-of-reserves disclosure
- No real-time balance verification via Merkle tree
- Lack of charting tools on trading interface
Is XT.COM Safe? Addressing the Big Questions
One of the most common concerns: Is XT.COM a scam? Based on our analysis, no—it’s not a scam, but it does raise red flags regarding long-term safety and transparency.
Let’s break down the key factors:
1. Regulatory Oversight: None Confirmed
Despite operating since 2018, XT.COM has no known regulatory licenses. Our investigation across official channels—including the website, public announcements, and direct customer service inquiries—found no evidence of compliance with financial authorities.
More concerning: XT.COM appears on the Canadian Securities Administrators’ banned crypto trading platforms list, signaling potential regulatory risks for users in certain jurisdictions.
2. Proof of Reserves: Still in Early Stages
While XT.COM recently published a basic proof-of-reserves announcement, the data remains minimal and lacks third-party audit validation.
According to GeckoTerminal’s analysis:
- Over 94% of reserves are held in Bitcoin (BTC)
- Minimal stablecoin backing
- No breakdown of asset-liability coverage ratio
This heavy reliance on BTC exposes the platform to significant volatility risk—if Bitcoin crashes, so could their reserve value. A healthier reserve model would include diversified assets, especially stablecoins.
Moreover, users cannot verify their balances independently via Merkle proofs—a standard feature among top-tier exchanges like Binance and Kraken.
3. No Merkle Tree Balance Verification
XT.COM does not support Merkle tree verification, meaning users must trust the platform’s internal accounting without independent audit capabilities.
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4. Historical Security Incidents
While XT.COM itself hasn't suffered a direct hack, it failed to protect users during a partnered project exploit:
In March 2022, the VSOL token was compromised, leading to massive sell-offs affecting many XT.COM users. Although XT.COM issued a statement condemning the project team's inaction and promised compensation, no follow-up reports confirmed actual payouts.
This highlights limited user protection mechanisms when third-party integrations fail.
5. Bug Bounty Program Shows Some Confidence
In 2023, XT.COM launched a vulnerability rewards program, offering $50–$2,000 for critical bug discoveries. While this indicates some commitment to security, there’s no public record of successful claims—raising questions about real-world testing engagement.
6. Strong Account Security Settings
On the positive side, XT.COM provides standard security features:
- Two-factor authentication (Google Authenticator, email, SMS)
- Fund password requirement
- Withdrawal whitelist
- Anti-phishing code
- Device management and login activity logs
However, 2FA is not mandatory, leaving accounts vulnerable if users skip setup.
User Experience: Is XT.COM Easy to Use?
Mobile & Desktop Access
XT.COM supports both web and app-based access (iOS and Android), with full Chinese language support—a big plus for Mandarin-speaking traders.
Spot Trading Performance
With 530+ listed coins, XT.COM covers major assets including BTC, ETH, Solana, and popular Layer 2 tokens. Order execution is fast:
- Market orders filled within 1 second
- Zero slippage observed in multiple tests
- Limit orders executed quickly even during high volatility
However, the interface lacks advanced tools:
- No built-in drawing or annotation tools
- Only 11 technical indicators available on mobile
- Basic order types only (limit, market)
Compared to industry leaders like Binance or Bybit, the experience feels underdeveloped.
Futures Trading
XT.COM offers:
- U-Margin contracts: 322 pairs (mostly perpetuals)
- Coin-Margin contracts: 42 perpetual + 16 delivery pairs
Leverage up to 125x is supported. Execution speed is strong:
- Limit order placed $10 below market price filled in ~3 minutes
- No slippage on market orders
But again, missing features hurt usability:
- No charting tools
- Limited mobile indicators
- Confusing dual "cross leverage" settings on UI
Additionally, old orders (e.g., 5-day-old stop-loss) disappear from view—and customer service offers no solution.
Copy Trading: Not Yet Mature
XT.COM promotes its “Fireball” copy trading system, but data reliability raises concerns:
- Top traders show zero follower returns despite high personal gains
- No risk rating system for traders
- No visibility into traders’ capital allocation
- Missing key metrics like total invested principal
Even more confusing: reverse copy trading allows followers to take opposite positions—a contradiction in purpose.
Without transparent performance tracking or risk filtering, this feature feels more promotional than functional.
Crypto Earning Products
Currently limited to “Simple Earn,” which offers low yields except for a promotional 7-day 100% APY offer for new users using USDT. While eye-catching, such short-term promotions should be approached cautiously.
Advanced staking and lending features are reportedly under development.
Fee Structure: Are Trading Costs Competitive?
Unfortunately, XT.COM’s fees are among the highest in the industry:
| Service | Taker Fee | Maker Fee |
|---|---|---|
| Spot Trading | 0.2% | 0.2% |
| Futures Trading | 0.06% | 0.04% |
Compare this to:
- Bybit / Bitfinex: 0.1% spot taker fee
- MEXC / Gate.io: 0% spot trading fees during promotions
Futures fees are even less competitive—XT.COM’s maker fee (0.04%) is double that of Bybit (0.02%).
Users can reduce fees by increasing trading volume or holding XT tokens to upgrade VIP levels—but discounts remain modest without active promotions.
Deposits & Withdrawals in Taiwan (TWD)
💵 TWD Deposit Options
Third-party gateways (MoonPay, Simplex, etc.)
- Fees: ~NT$500 per transaction
- Time: 5–30 mins
- Minimum: ~NT$1,569
P2P Trading
- No platform fees
- Exchange rate varies by seller (~1 USDT = NT$31.04)
High third-party fees make direct credit card deposits costly.
💸 TWD Withdrawal
Only possible via P2P marketplace, where users sell USDT to local buyers (~1 USDT = NT$31.59). No direct bank withdrawal option exists.
Crypto Withdrawal Fees (Estimates)
| Asset | Fee Range |
|---|---|
| BTC | 0.0006 – 0.00674 BTC |
| ETH | 0.00079 – 0.008 ETH |
| USDT | 1 – 15 USDT |
| USDC | 0.3 – 15 USDC |
Fees vary dynamically based on network congestion.
Customer Support: A Major Weakness
XT.COM advertises 24/7 live chat, but responses are often robotic:
- Frequent auto-reply: “We are offline”
- Repetitive requests for clarification
- Redirects to help articles instead of solving issues
Complex queries (e.g., proof-of-reserves details) require submitting tickets—delaying resolution significantly.
One tested case: A missing stop-loss order from five days prior went unresolved after multiple follow-ups. The final suggestion? Submit a ticket.
This inefficiency undermines trust, especially during urgent situations.
FAQ: Quick Answers for Traders
Q1: Can I use XT.COM in Taiwan?
Yes. XT.COM is accessible in Taiwan and supports TWD via P2P and third-party gateways.
Q2: Is XT.COM a scam?
No verified scams exist, but lack of regulation and transparency increases risk. It's operational but not highly secure by industry standards.
Q3: Does XT.COM have any government licenses?
No public records show regulatory approval or licensing.
Q4: Do I need KYC to trade?
No KYC needed for spot/futures trading. Required only for P2P transactions.
Q5: How safe is XT.COM?
Moderate. No hacks reported, but weak proof-of-reserves and no Merkle verification reduce confidence in asset safety.
Q6: How do I contact customer support?
Click the yellow chat icon in the bottom-right corner of the website.
Q7: Is XT.COM good for beginners?
Basic trading is simple, but lack of educational resources and poor support makes it challenging for true beginners.
Final Verdict: Who Should Use XT.COM?
XT.COM delivers on fast execution and zero slippage, making it appealing for active traders who prioritize speed over cost.
However:
- ❗ High fees eat into profits
- ❗ Weak regulatory standing and reserve transparency
- ❗ Subpar customer service
- ❗ Underdeveloped copy trading and analytics tools
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For traders seeking reliability, transparency, and competitive pricing—consider platforms with stronger compliance frameworks and user protections. While XT.COM isn’t fraudulent, its long-term viability depends on improving trust through audits, regulation, and better user support.